Refund Policy

We want you to be confident in your purchase from Guro GPS. This policy explains when refunds, replacements, or cancellations apply to our GPS hardware and software plans.

• Unopened, unused, and undamaged hardware may be returned within 7 days of delivery for a full refund minus original shipping charges.
• The device must be returned in its original packaging with all accessories included.
• Refunds are processed within 7–10 business days of receiving and inspecting the returned item.

Once a device has been installed and/or activated on our platform, it is no longer eligible for a refund under this policy and is instead covered under standard manufacturer warranty terms against defects. If your device is found to be defective within the warranty period, we will repair or replace it at no additional cost.

• Software-only and SIM/platform renewal fees are non-refundable once the billing cycle has started, except where required by law.
• You may cancel auto-renewal at any time before the next billing cycle by contacting our support team; cancellation will take effect from the next cycle onward.

Due to the certified, tamper-proof, and permanently wired nature of AIS 140 VLTD installations, refunds are only available prior to installation. Post-installation, these devices are covered under manufacturer warranty for defects, consistent with RTO/RTA compliance requirements.

To initiate a return or refund request, contact our support team at info@gurogps.in or +91 98888 00869 with your order details and reason for the request. Our team will guide you through the return process, including any applicable pickup arrangements.

• Custom or bulk fleet orders configured to specific enterprise requirements, unless otherwise agreed in the sales contract;
• Installation charges once a technician visit has been completed;
• SIM activation fees once the SIM has been activated on the network.

We may update this Refund Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision.

Questions about a specific order or refund? Reach out to us at info@gurogps.in or +91 98888 00869, or visit us at 234 New Golden Avenue, Amritsar, Punjab 143001, India.