Question 1

What is Guro GPS and who is it for?

Accepted Answer

Guro GPS is an India-based GPS tracking and fleet management company. We serve fleet owners, logistics companies, school transport operators, taxi and delivery businesses, corporate fleets, and individuals who want to track vehicles, pets, animals, or children in real time.

Question 2

Which cities does Guro GPS operate in?

Accepted Answer

We currently support customers across 120+ cities in India, with our head office in Amritsar, Punjab. Installation and support are available pan-India through our technician network and courier-based self-install kits.

Question 3

Do I need technical knowledge to use the platform?

Accepted Answer

No. The Guro GPS dashboard and mobile app are designed for non-technical users. Most customers are comfortable using the platform within a few minutes of onboarding, and our support team is available to help with setup.

Question 4

Can I track more than one vehicle from a single account?

Accepted Answer

Yes. Our cloud dashboard and mobile app support tracking anywhere from a single personal vehicle to fleets of thousands, with role-based access so different team members see only what they need.

Question 5

What is included in the ₹1,999 Wired GPS Tracker price?

Accepted Answer

The ₹1,999 + GST Wired GPS Tracker plan includes the GPS hardware device, a data SIM card, and one year of software/platform access. Standard installation charges may apply depending on your city.

Question 6

Is GST charged separately on all plans?

Accepted Answer

Yes, all prices listed on our website are exclusive of GST. Applicable GST (currently 18% on hardware and services) will be added at checkout or invoicing, and a proper GST invoice is provided with every purchase.

Question 7

Are there any recurring charges after I buy a device?

Accepted Answer

Device plans include the first year of SIM data and software access. From the second year onward, a nominal annual renewal fee applies for SIM connectivity and platform access — this is communicated clearly before renewal and is significantly lower than the first-year price.

Question 8

Can I get a custom quote for a large fleet?

Accepted Answer

Yes. For fleets above 20 vehicles, logistics operations, or enterprise deployments, contact our sales team via the Contact page or WhatsApp for volume-based custom pricing and dedicated onboarding support.

Question 9

What is your refund policy on hardware devices?

Accepted Answer

Unopened, unused hardware can be returned within 7 days of delivery for a full refund minus shipping costs. Once a device is installed or activated, it is covered under warranty terms rather than refund terms. Full details are on our Refund Policy page.

Question 10

How long does installation take?

Accepted Answer

Wired GPS tracker installation typically takes 30-45 minutes and is done by a trained technician at your location or an authorized garage. Magnet trackers and pet/child trackers require no professional installation — they work out of the box.

Question 11

Do you offer self-installation for any devices?

Accepted Answer

Yes. The Magnet Tracker and Pet Tracker are designed for easy self-installation — simply charge the device, attach it, and activate it through the app. Wired trackers and AIS 140 VLTD units require professional installation for safety and compliance reasons.

Question 12

Will installation affect my vehicle's warranty?

Accepted Answer

No. Our certified technicians follow OEM-safe wiring practices designed not to interfere with your vehicle's existing electrical or warranty terms. We recommend informing your dealer if your vehicle is still under a comprehensive warranty.

Question 13

What is AIS 140 and do I need it?

Accepted Answer

AIS 140 is a government-mandated standard for Vehicle Location Tracking Devices (VLTD) required for all commercial and public transport vehicles in India, including buses, taxis, and school vehicles, as part of RTO registration and permit renewal.

Question 14

Is the Guro GPS AIS 140 device RTO approved?

Accepted Answer

Yes. Our AIS 140 VLTD is certified to the AIS 140:2019 standard and is accepted for RTO/RTA registration across Indian states, including the mandatory panic button (SOS) integration required by the standard.

Question 15

How is my location data used and protected?

Accepted Answer

Location data is used solely to provide the tracking service to the account holder and is never sold to third parties. Data is transmitted over encrypted channels and stored on secure cloud infrastructure. See our Privacy Policy for full details.

Question 16

Which mobile platforms are supported?

Accepted Answer

The Guro GPS app is available for both Android and iOS. All core dashboard features — live tracking, alerts, geofencing, and reports — are available on mobile as well as the web dashboard.

Question 17

What happens if my vehicle goes into a low-network area?

Accepted Answer

Our devices buffer location data locally and automatically sync once network connectivity is restored, so you get a complete route history even after temporary network gaps.

Question 18

How accurate is the live location shown on the map?

Accepted Answer

Our GPS hardware typically achieves 2.5 to 5 meter accuracy under open-sky conditions, refreshing every 5-10 seconds in live mode. Accuracy may vary slightly in dense urban areas or covered parking.

Question 19

Can I set up alerts for multiple people to receive?

Accepted Answer

Yes. Alerts such as geofence breaches, overspeeding, and SOS triggers can be configured to notify multiple users — for example, both a fleet manager and a vehicle owner — via app push notification, SMS, or email.

Question 20

Do I need to keep the app open to receive alerts?

Accepted Answer

No. Alerts are delivered as push notifications even when the app is running in the background or closed, as long as your phone has an active internet connection.

Frequently asked questions

General

Pricing & Billing

Installation

AIS 140 / Legal

Technical / App

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